Legal
Terms & Conditions
Last updated: 31 August 2026
1. Scope and acceptance
These terms govern your use of the IPTV South Africa service and the website iptvv.co.za. By subscribing, requesting a free trial, or using the service in any way, you accept them.
In these terms, “we” and “IPTV South Africa” mean the operator of the service, reachable at contact@iptvv.co.za. “You” means the person subscribing to or using the service.
If you don't accept these terms, please don't use the service.
2. What the service is
IPTV South Africa is a subscription that provides access to content delivered over your own internet connection. We supply login details — a server address with a username and password, or a playlist link — which you enter into a media player app on your own device.
We don't supply the player apps. IBO Player Pro, TiviMate, Smarters Player Lite, Hot Player, MyIPTV Player, XStreamity and Plex are made by independent third parties. Any licence fee or in-app purchase they charge is separate from your subscription, goes to them, and is not refundable by us.
We don't supply hardware. Your device, its condition, its software version and its decoding ability are your responsibility.
We don't supply your internet connection. Streaming quality depends on its speed and steadiness, which are outside our control.
3. Who may use it
You must be at least 18 years old and legally able to enter into a contract.
The service is for private, personal and household use. It is not licensed for commercial or public broadcast — including in pubs, restaurants, hotels, guesthouses, shops, offices or any other place open to the public.
You are responsible for making sure your use complies with the law where you are.
4. Your login details and connections
Your login details are personal to you. You may not share, publish, resell, sublicense or redistribute them.
Each subscription includes one simultaneous connection. You may install the service on as many of your own devices as you like, but only one stream can play at a time.
The Multi Room option adds simultaneous connections. It is purchased separately and applies until the end of your current subscription period unless we agree otherwise in writing.
Keeping your login details, device keys and MAC addresses confidential is your responsibility. We aren't liable for loss arising from their disclosure, deliberate or otherwise.
We may suspend or terminate an account without refund where login details are shared or resold, where there is an unusual number of simultaneous connections, or where the pattern of use is plainly not that of a private household.
5. Packages, prices and payment
Current packages and prices are on our pricing page. All prices are shown in South African rand and are the total amount payable, inclusive of VAT.
We accept the payment methods listed on the site at the time of purchase. Payments are handled by third-party providers under their own terms; we don't receive or store your full card details.
Subscriptions do not renew automatically. No payment method is stored for later debiting, there is no debit order, and there is no cancellation notice to give. When your period ends, access stops until you choose to renew.
We may change our prices at any time. A change never affects a subscription already paid for; it applies from your next renewal.
Bank, card or currency-conversion charges levied by your own institution are for your account.
6. Free trial
We may offer a free trial of up to 24 hours so you can test the service before buying. It is offered at our discretion and may be limited, withdrawn or declined.
The trial is limited to one per person, household, device or payment method. We may decline repeat requests.
The trial is provided as-is, without any guarantee of availability, channel line-up or quality, and does not amount to a commitment that any particular content will be available on a paid subscription.
7. Channels, sport and content availability
Channel line-ups, on-demand catalogues, guide data and catch-up availability come from upstream sources and can change at any time without notice. Figures quoted on the site — such as 20 000 channels or 140 000 titles — are approximate and are not a guarantee that any given channel, match, film or series will be available at a particular moment.
We don't guarantee any specific channel, competition or sporting event. The removal, interruption or replacement of particular content is not in itself a breach giving rise to a refund.
If your decision to subscribe depends on a specific channel or competition, please ask us first. We would rather tell you what we know up front than have you find out afterwards.
Available resolution, and features such as catch-up and the TV guide, vary by channel and by source.
8. Availability, maintenance and interruptions
We aim for high availability but don't undertake to provide an uninterrupted service.
The service may be unavailable during planned maintenance and updates, or because of events outside our reasonable control: your internet provider, your device, your home network, upstream sources, load-shedding, or other causes beyond us.
We aren't responsible for interruptions arising from your own setup — equipment, software, internet line, wi-fi, VPN or a third-party player app.
If a channel is repeatedly faulty, report it with the channel name. We would far rather look at an identified stream than leave you assuming nothing can be done.
9. Prohibited use
You may not: share, resell or redistribute your login details or the service; record, rebroadcast, publicly screen or otherwise make the content available to people outside your household; attempt to reverse-engineer, extract, circumvent or interfere with the service or its security; use the service for any unlawful purpose; or access it by automated means.
Breach of this section may result in immediate suspension or termination of your access without refund.
10. Refunds and your consumer rights
Every package carries a 30-day money-back guarantee from the date of payment. This is a commercial guarantee we choose to offer.
It is offered in addition to the rights the Consumer Protection Act 68 of 2008 gives you, and does not replace or reduce them. Nothing in these terms is intended to limit any right you have under that Act or any other law that cannot lawfully be excluded.
Full detail is in our refund policy.
11. Support
Support is provided through the channels shown on the site. We aim to reply quickly at any hour, but stated response times are a target rather than a contractual commitment.
To help us help you, tell us which device you're using and attach a photo of the screen where that's relevant.
Support covers your login details and your access to the service. It doesn't extend to repairing your hardware, your network or third-party apps, though we'll do our best to point you in the right direction.
12. Third parties and trade marks
Our site and guides name third-party apps, devices, platforms and services for identification purposes only. All trade marks, product names and logos remain the property of their respective owners.
Naming a third-party product doesn't imply any affiliation, endorsement or partnership in either direction. In particular, we are not affiliated with, endorsed by or connected to any broadcaster, satellite operator or sports rights holder.
Third-party apps, sites and app stores are governed by their own terms and privacy policies, for which we aren't responsible.
13. Limitation of liability
To the extent permitted by law, our total liability in connection with the service is limited to the amount you paid us for the current subscription period.
We aren't liable for indirect or consequential loss, loss of profit or data, or for a missed programme, match or event.
Nothing in these terms excludes or limits liability for fraud, gross negligence, death or personal injury, or anything else that cannot lawfully be excluded — including any liability under the Consumer Protection Act. Your statutory rights as a consumer are not affected.
14. Suspension and termination
We may suspend or terminate your access, with or without notice, if you breach these terms, if we are required to by law, or if continuing to provide the service becomes impossible or unlawful.
Where we terminate for a breach on your part, no refund is due. Where we terminate for a reason that isn't your fault, we refund the unused portion of your subscription on a pro-rata basis.
15. Personal information
How we handle personal information is set out in our privacy policy, which forms part of these terms and is issued in line with the Protection of Personal Information Act 4 of 2013.
16. Copyright and reporting
If you believe content accessible through the service infringes your rights, see our reporting page. We deal with such reports in line with applicable law.
17. Changes to these terms
We may update these terms. The version published on this page is the one in force, and the date of last update appears at the top.
Where a change materially affects your rights, we'll make reasonable efforts to notify subscribers. Continued use of the service amounts to acceptance.
18. Governing law and disputes
These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction.
Before anything formal, please write to us. The overwhelming majority of situations are settled far faster by simply telling us what went wrong.
If we can't resolve it between us, you may refer the matter to the National Consumer Commission or to a recognised consumer court or ombud in terms of the Consumer Protection Act. Details are at thencc.org.za.
If any provision of these terms is found unenforceable, the remaining provisions continue in force.
